You may return an item if it is defective or damaged in shipping. Please email us here and we will be happy to send a replacement at no cost. You must include 3 pictures of the damage:

Please send Returns if damaged after receiving an email confirmation to return to:

If you live closer to North Caroline, please return here:

Kat Zwers Returns

11201 Ed Brown Rd,

Charlotte, North Carolina, 28273

If you live closer to Dallas, TX, please return here:

Kat Zwer Returns

217 Wrangler Drive

Coppell, Texas 75019

Lost in the mail?

For packages lost in transit, all claims must be submitted no later than 3 weeks after the estimated delivery date. But no worries! We’ll cover the costs of reprinting and shipping a replacement order for you.